Network Operations Centre

Incident: Viper Hosting Platform

We are currently investigating an issue affecting some of our Viper hosting platform.

Engineers are currently investigating and further updates will be provided when available.


Published: Mon, 26 Jun 2017 10:53:41 +0000
Planned Maintenance: Faraday.core

Wednesday 05 July 2017 00:00 – 4:00

During the above window we will be moving some customers with EAD circuits directly connected to faraday.core from one switch to another. These customers will be contacted directly before the window and should only experience a small amount of downtime each. However as a precaution we would consider all customers terminating in Faraday at risk.


Published: Mon, 26 Jun 2017 08:03:22 +0000
Incident: Bristol.core reload

We are aware that our Bristol.core router has unexpectedly reloaded. Customers routed via this node will have temporarily lost service while the reload completed. Currently, we do not believe that the reload is related to the ongoing planned work. We will investigate the cause and will report as appropriate. Apologies for the inconvenience caused.


Published: Wed, 21 Jun 2017 22:02:45 +0000
At Risk: DSL platform

Wednesday 21 Jume 2017 21:00 – 23:59

During the above window we will be making configuration changes to the DSL platform to enable additional interconnects.

This work is not expected to be customer affecting.


Published: Wed, 21 Jun 2017 17:18:18 +0000
Emergency Maintenance: Telford DC3

Friday 16 June 2017 17:30BST

At the time specified above we will be replacing a faulty power supply in the telford-dc3.core router. This router has two supplies so no downtime is expected, but customers located in DC3 should consider their service at risk.


Published: Fri, 16 Jun 2017 11:17:45 +0000
Planned Maintenance: Milton Keynes

Thursday 1st June 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.


Published: Wed, 24 May 2017 16:04:56 +0000
Planned Maintenance: Manchester Telephone Exchange

Tuesday 30th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.


Published: Mon, 22 May 2017 17:23:39 +0000
Planned Maintenance: Stepney Green

Thursday 25th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.


Published: Tue, 16 May 2017 12:36:09 +0000
Planned Maintenance: Columbo

Tuesday 23rd May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.


Published: Tue, 16 May 2017 12:33:36 +0000
Planned Maintenance: Slough

Thursday 18th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.


Published: Wed, 10 May 2017 16:31:06 +0000