Network Operations Centre

Mirada Monitoring

We are currently aware of an issue affecting our Mirada monitoring platform, this will be causing Mirada to falsely show all devices as down.

Engineers are currently investigating.

Published: Wed, 21 Feb 2018 14:46:00 +0000
At Risk: Sovereign House

Wednesday 21st February 2018 12:00 – Wednesday 21st February 2018 17:00

During the above window Vodafone engineers will be attending our POP location at Sovereign House to conduct a physical inspection of all equipment following the recent service issues.

We do not expect the work to be service affecting.

Published: Wed, 21 Feb 2018 10:46:16 +0000
Incident: Interxion2

We have just experienced a brief period of routing instability to our interxion2.core router. Directly connected leased lines, PWANs and broadband customers would have experienced disrupted service for several minutes. Engineers are currently investigating and further updates will be provided as and when they become available.

Published: Tue, 20 Feb 2018 13:40:06 +0000
Incident: Openreach circuits

We are currently experiencing a loss of connectivity for a number of Openreach circuits. We are seeing most services restore and engineers are investigating. Further updates will be provided when available.

Published: Wed, 14 Feb 2018 12:05:07 +0000
Planned Maintenance: Telehouse East – Interxion

Tuesday 20th February 2018 00:00 – Tuesday 20th February 2018 06:00

During the above maintenance window, we will be undertaking work on core links between the above locations as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window both sites should be considered at risk.

Published: Tue, 13 Feb 2018 12:14:09 +0000
At Risk: Bristol and Cardiff

Due to failure of a core network link, our Bristol and Cardiff PoPs are currently operating with reduced resilience. The issue has been raised with our suppliers for further investigation. Further updates will be provided when available.

Published: Tue, 13 Feb 2018 11:48:01 +0000
Planned work: Legacy VoIP platform

Monday 19 February 2018 22:00-23:59 GMT

During the above window we will be relocating some servers within our Telford datacentre. Where possible servers will be removed from active pools in advance to minimise disruption but some calls might disconnect if they are still in progress.

Published: Fri, 09 Feb 2018 16:14:36 +0000
Planned Maintenance: Columbo.core

Tuesday 13th February 23:50 – Wednesday 14th February 01:00

During the above window, we will be carrying out planned work on one of the bearer links into Columbo.core. This bearer link provides leased line connectivity for a small number of BT circuits. No down time is expected, however circuits which reside on this bearer will be notified individually.

Published: Fri, 09 Feb 2018 16:11:54 +0000
At Risk: Bristol and Cardiff

Thursday 1st February 23:00 – Friday 2nd  February 08:00

Our supplier Virgin Media have advised that they need to carry out emergency maintenance on the previously faulty fibre from January 31st affecting our link between Bristol and Slough.

Due to this, traffic may be taking an alternative path and both Bristol and Cardiff cores are currently operating with reduced resilience.


Published: Thu, 01 Feb 2018 23:42:43 +0000
Planned Maintenance: Scolocate Power

Tuesday 27th February 22:00 – Wednesday 28th February 06:00

During the above window, our supplier will be carrying out essential power work. Whilst this work takes place, the building will be run on generator backups.

Whilst no downtime is expected, the site should be considered at-risk for the duration of the work.

Published: Wed, 31 Jan 2018 16:11:02 +0000