Network Operations Centre

At Risk: Milton Keynes

We are currently investigating a loss of connectivity between our Milton Keynes and Interxion pops. Initial investigation suggest a supplier issue, a fault has been raised for investigation. Traffic is currently passing across alternative paths, however services terminating at Milton Keynes should be considered at risk due to reduced resiliency.

Updates will be provided when available.


Published: Wed, 13 Dec 2017 14:26:11 +0000
Planned Maintenance: Telford DC3

 Tuesday 12th December 2017 00:00 – 06:00 

During the above window we will be tidying the cabling inside our cabinets in preparation for the installation of replacement hardware in the near future.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers within the data centre should be considered at risk.


Published: Mon, 04 Dec 2017 14:17:40 +0000
At Risk: Telford to Wolverhampton

27-Nov-2017 18:00 GMT to 27-Nov-2017 20:00 GMT

During the above window one of our suppliers will be carrying out essential maintenance on equipment located in our Telford Data Centre affecting the link between Telford and Wolverhampton. Whilst actual downtime is expected to be less, the full 2 hrs may be required to account for any unforeseen issues.

This work is not expected to be service affecting, however some customers may see traffic route via alternate paths.


Published: Mon, 27 Nov 2017 13:35:40 +0000
Incident: Cardiff, Glasgow & Bristol Edge Devices

We have just experienced an unexpected simultaneous reload of our edge devices in Cardiff, Glasgow & Bristol. This resulted in a brief loss of service for directly terminated leased line customers.

Previous investigations suggest this was due to a bug in the IOS software on these devices. We had preemptively loaded new software onto these devices in preparation for a controlled and scheduled reload. These devices are now running the alternative software following this unexpected reload. We will continue to monitor these devices. All services are now restored.

We apologise for any inconvenience this may have caused.


Published: Mon, 27 Nov 2017 09:32:48 +0000
Planned work: VoIP platform

Wed 29 November 2017 08:00-09:00 GMT

During the above window we will be making changes to our VoIP platform to align with changes one of our suppliers will be making. This work has already been proved and our other supplier is unaffected so this is not expected to be customer affecting. No in-progress calls should drop.


Published: Wed, 22 Nov 2017 12:48:08 +0000
At Risk: Telford-dc3.core

Tuesday 28th November 2017 23:50 – Wednesday 29th November 2017 06:00 

During the above window we will be tidying the cabling inside our cabinets in preparation of the installation of replacement hardware in the near future.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers directly connected to this core should be considered at risk.


Published: Mon, 20 Nov 2017 14:03:29 +0000
Planned Maintenance: Columbo

Thursday 23rd November 2017 00:01 – 06:00

During the above window we will be replacing columbo.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.


Published: Wed, 15 Nov 2017 15:56:15 +0000
Incident: Interxion

We have just experiencing an unexpected reload of one of our edge devices in Interxion. Connectivity to most services is now restored however investigations are continuing.


Published: Wed, 15 Nov 2017 06:41:34 +0000
Incident: Glasgow Edge Device

We have just experience an unexpected reload of one of our edge devices in Glasgow. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our collocation provider for further investigation.


Published: Mon, 13 Nov 2017 16:33:45 +0000
Incident: Cardiff Edge Device

We have just experience an unexpected reload of one of our edge devices in Cardiff. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our colocation provider for further investigation.


Published: Mon, 13 Nov 2017 16:33:06 +0000