Network Operations Centre

Incident: Wolverhampton TE Edge Device

We have just experience a brief loss of communication to one our edge devices in Wolverhampton TE. This resulted in a brief loss of service for directly terminated leased lines and broadband users. Service appears to have been restored however engineers are currently investigating.


Published: Mon, 16 Oct 2017 13:00:32 +0000
Incident: colindale.core

Our core router in Colindale has unexpectedly rebooted. All services appear to have recovered, investigations are underway to determine the cause.

An engineer has been dispatched to site.

Further updates to follow when available.


Published: Mon, 16 Oct 2017 08:04:43 +0000
Incident: Nottingham core

Our Nottingham core router has suffered a power outage and one of its blades has failed. Engineers are preparing to head to site with replacement equipment.


Published: Mon, 16 Oct 2017 01:13:21 +0000
Incident: Columbo

Our core router in Columbo has unexpectedly rebooted. All services appear to have recovered, we will continue to monitor the situation.


Published: Sun, 15 Oct 2017 18:25:18 +0000
Planned Maintenance: Cardiff

Thursday 19th October 2017 00:01 – 06:00

During the above window we will be replacing equipment at this site.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.


Published: Wed, 11 Oct 2017 15:34:00 +0000
Incident: cardiff.core

We have lost connectivity to our Cardiff router. Initial investigation suggests it is rebooting. We will continue to investigate and update when we know more.


Published: Tue, 10 Oct 2017 17:08:51 +0000
Planned Maintenance: Colindale

Wednesday 18th October 2017 00:01 – 06:00

During the above window we will be replacing colindale.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.


Published: Mon, 09 Oct 2017 12:34:55 +0000
Planned Maintenance: Columbo

Tuesday 17th October 2017 00:01 – 06:00

During the above window we will be replacing columbo.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.


Published: Mon, 09 Oct 2017 12:27:11 +0000
Incident: Vodafone Circuits

We are aware of a loss of connectivity for a number of Vodafone Ethernet circuits. Initial diagnostics show the affected circuits are delivered on the same NNI that has recently suffered disruption of service. We are liaising with our suppliers to get the issue investigated further and resolved as quickly as possible. Further updates will be provided as they become available.


Published: Fri, 06 Oct 2017 18:34:41 +0000
Emergency Work: Sheffield broadband users

Friday 6th October 2017 01:00 – 06:00

During the above window we will be performing maintenance on the Sheffield broadband interconnects

We expect a small number of users to be disconnected during the work and should reconnect automatically after a few seconds.

It is possible some users may need to reboot equipment to reconnect.


Published: Thu, 05 Oct 2017 12:29:37 +0000