Network Operations Centre

Emergency Maintenance: Stepney Green – Faraday – Columbo

Monday 18th June 2018 20:00 – Tuesday 19th June 2018 03:00

During the above maintenance window, we will be undertaking work on core links between the above locations as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window all three sites should be considered at risk.


Published: Fri, 15 Jun 2018 15:36:13 +0000
Emergency Maintenance: Nottingham

Wednesday 13th June 2018 20:00 – 22:00

During the above window we will be investigating a potential issue with the power infrastructure at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.


Published: Tue, 12 Jun 2018 16:55:46 +0000
Emergency Maintenance: Bristol

Thursday 14th June 2018 00:01 – 02:00

During the above window we will be investigating a potential issue with the power infrastructure at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.


Published: Tue, 12 Jun 2018 16:43:19 +0000
Planned Maintenance: DSL Platform

Wednesday 20th June 2018 01:00 – 06:00

During the above maintenance window we will be completing configuration changes identified during a previous maintenance. This work will allow for metrics to be placed on the broadband traffic facilitating the direction of traffic to be steered dependent on where best suited.

Once these works are completed, broadband traffic will be steered away from Entanet’s DSL platform in Telehouse to Interxion, with sessions monitored to evaluate the failover. After confirmation sessions have fully migrated, the DSL platform will be steered away from Interxion to Telehouse allowing to test the other direction. Once sessions have fully migrated over, resiliency will be restored across both locations.

No downtime is expected however DSL customers should be considered at risk for the duration of the window.


Published: Tue, 12 Jun 2018 15:39:03 +0000
Incident: nottingham.core

We have experienced an unscheduled reload of our Nottingham core router. All directly attached services will have experienced a brief interruption. Initial investigation suggests this was due to loss of power in the location and engineers are investigating further with our co-location provider. All services are now restored and we apologise for any inconvenience caused.


Published: Sun, 03 Jun 2018 10:17:17 +0000
Incident: Talk Talk Circuits

We are aware that a number of Talk Talk circuits are currently experiencing a disruption to service.  Talk Talk have acknowledged an issue and are currently investigating.  We will provide further information when it becomes available.


Published: Fri, 01 Jun 2018 12:59:06 +0000
Planned Maintenance: Interxion3.core

Thursday 7th June 2018 01:00 – 06:00

During the above windows we will be completing planned maintenance to upgrade our core equipment, interxion3.core.enta.net.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.

Prior to works, broadband traffic will be steered away from Interxion to lessen the customer impact and on successful completion the broadband traffic will be rebalanced between multiple locations.

On the proviso this all goes to plan, we will be moving ahead with works affecting Telehouse North,  the following day on Friday 8th June from 00:01 to 06:00.


Published: Thu, 31 May 2018 13:17:22 +0000
Planned Maintenance: DSL Platform

Thursday 7th June 2018 01:00 – 06:00

During the above maintenance window we will be fully diversifying the DSL platform, allowing for metrics to be placed on the broadband traffic. This work will facilitate the direction of traffic dependent on where best suited, allowing for failover and as an enabler for planned engineering works.

Once these works are completed, broadband traffic will be steered away from Entanet’s DSL platform in Telehouse to Interxion, during which, sessions will be monitored to evaluate the failover. Once confirmed the sessions have migrated, work will be completed to restore resiliency in Telehouse.

No downtime is expected however DSL customers should be considered at risk for the duration of the window.


Published: Thu, 31 May 2018 12:42:18 +0000
Planned Maintenance: Telehouse-east4
Thursday 7th June 2018 01:00 – 06:00
During the above window we will be completing a planned maintenance to upgrade standby hardware within telehouse-east4.core. Although no downtime is expected during this maintenance window, all services should be considered at-risk. 

Published: Thu, 31 May 2018 12:41:10 +0000
Emergency Maintenance: redbus-sov

Tuesday 08th May 2018 23:00 – 23:59

In the above window we will be undertaking an emergency reload of our redbus-sov core router. This is a pre-emptive reload in order to mitigate software related issues being observed on the device. Further work on this device will be required and will be scheduled and communicated in the normal manner.

All services terminated in this location including leased lines, wholesale hand-off, transit and EWCS will be affected. All other traffic that would normally route through this location will take alternative paths. We anticipate no more than 20 minutes downtime during the reload.


Published: Tue, 08 May 2018 14:22:36 +0000